‘CKI Interiors, Charlton Kings Interiors,  Company, us, we, our’ means CKI Interiors Ltd’  , a company registered in England and Wales with company number 14918459, whose registered address is Unite 34, Space Business Centre, Tewkesbury Road GL51 9LF United Kingdom. 

‘Customer, you’ means any person, firm, or company who has agreed to purchase the Products and/or installation services and whose name and address appear on the purchase order. 

‘Lead time’ means a period that starts from signing approval of final drawings and cleared receipt of deposit till the time when the contracted work is finalised and approved by the customer or the product is delivered, subject to an order. 

‘Products’ means any goods, articles or materials supplied by us to you under these Terms & Conditions. 

‘Installation Services’ means the survey, measuring, installation and any other services to be provided to you under these Terms & Conditions, which shall be carried out by us and/or a third-party installer appointed by us. 

‘Price’ means the price for the Products and/or Installation service specified in the estimate. The Price is exclusive of VAT. 

‘Survey’ means the survey conducted by a surveyor appointed by us. 

‘Terms & Conditions’ means these terms and conditions, as amended from time to time.

 1. Application of these conditions

1.1 By accepting any quotation or contract as outlined in clause 1.2, you agree to these Terms & Conditions. It’s important that you read these Terms & Conditions carefully before accepting any quotation.

1.2 The Customer is considered to have read and fully understood these Terms & Conditions, which will apply to all (1) quotations and checklists completed after the Survey, (2) estimates and all other contracts for the sale of Products and/or Installation Services, and (3) invoices issued by us. These Terms & Conditions take precedence over any terms or conditions proposed by the Customer. Any changes to these Terms & Conditions will only be valid if acknowledged and agreed upon by us in writing, regardless of whether they are mentioned in any official order form (whether submitted by post, email, or online via our website ‘www.blacksteeldoors.co.uk’) or if the order is placed during a telephone conversation with one of our representatives.

1.3 All orders for Products and/or Installation Services are considered an offer by Black Steel Doors for you to purchase under these Terms & Conditions.

1.4 No order you place for Products and/or Installation Services will be considered accepted by us until we issue a written acknowledgment of the order. This acknowledgment will be issued even if the order was placed by telephone or in person.

1.5 We reserve the right to modify the Terms & Conditions under which our Products and/or Installation Services are provided. Any changes will apply to all new orders placed after the date of the change.

1.6 If you have any questions about these Terms & Conditions, our Products, Installation Services, or the Company, please contact us via email at office@charltonkingsinteriors.co.uk or by phone at 01242 153511.

 2. Quotations and Orders

2.1 Our quotations are based on the prices and rates current at the time of preparation. Each quotation is valid for 30 days from its date of issue.

2.2 We reserve the right to correct any clerical errors or omissions in the quotation. Any price increases that occur after the quotation was issued will be added to the final balance.

2.3 It is your responsibility to ensure the accuracy of the details provided in your order, including the description of the Products and Installation Services. If any changes are needed, please notify us in writing at office@charltonkingsinteriors.co.uk within one week. This includes adjustments to items like glass type, powder coating colour, or manufacturing specifications. Please note that such changes may affect the price. If your order was placed over the phone, a written confirmation will be sent to you for approval.

2.4 We continually strive to enhance our Products and services, so we reserve the right to make minor technical adjustments. These changes may differ slightly from the original specifications but will be improvements.

2.5 If the supply of Products or Installation Services is delayed or disrupted by you, we may increase the Price to cover any additional time our fitters spend on the job. This will be calculated at £350 per person, per day.

2.6 If the supply of Products or Installation Services is delayed by more than one year after placing the order or receiving written approval, we reserve the right to adjust the Price based on current rates.

2.7 We reserve the right to cancel an order at our discretion, without providing a reason. Should this happen, we will notify you by email.

2.8 If the quotation is based on your measurements, CKI Interiors Ltd is not responsible for any inaccuracies. The Products will be manufactured according to the measurements you provide.

2.9 Our offer must be accepted or rejected in its entirety. The agreed work will be carried out as a single, continuous operation during regular working hours in prepared openings. If we are unable to maintain continuity, additional site visits will incur extra charges.

2.10 If we cannot start installation due to unfinished support structures, insufficient or unsafe access equipment, or inadequate site access, a charge will apply at a rate of £350 per person, per day.

2.11 All estimates are contingent upon final surveys, designs, specifications, and structural calculations.

2.12 As mentioned in clause 4.2, we reserve the right to adjust prices if any details or sizes in the order change after it has been placed, or if changes are made to an order that has already been surveyed and agreed upon. Any associated costs will be charged accordingly.

3. Survey

3.1 If you would like us to survey your property to take measurements and prepare accurate drawings before production begins, the cost will be included in the estimate. We will conduct the survey within 5 days of receiving your written acceptance of the estimate, either via email or post, at a mutually agreed-upon time. We aim to complete the survey within 7 working days of receiving payment for the first Initial Order Deposit, which is 50% of the invoice.

3.2 Please note that our survey is not a comprehensive structural survey of your property. It focuses only on the installation of the Products and factors that can be reasonably identified through a non-invasive examination. The quoted price assumes that your property is structurally sound and free from any conditions that could complicate the work. If you have concerns about your property’s condition, we recommend you arrange an independent survey. During our survey, we may need to remove render, plaster, architraves, beading, and linings to obtain accurate manufacturing dimensions. Any damage caused will be repaired during installation.

3.3 If our surveyor encounters technical issues that make the production or installation of the Products more challenging or costly than anticipated, we will inform you as soon as possible. In such cases, we reserve the right to either cancel the estimate or increase the price to cover additional costs or necessary extra work, with written notice. If we increase the price, you may cancel the estimate within 14 days of receiving the notice.

3.4 If you cancel the estimate in accordance with clause 3.3, we will refund your Initial Order Deposit minus the cost of any survey conducted, which could be up to 5% of the total price or £500, whichever is greater. After that, neither party will have any further obligations to the other.

3.5 If technical issues with your property are discovered during installation that could not have been reasonably identified during our initial survey, we reserve the right to increase the price to cover any additional work required. We will provide written notice explaining the reason for the price increase. If you receive such notice, you have the right to cancel the estimate, but you must pay for any Installation Services already performed and any Products that have been installed or manufactured in preparation for installation. You will also be required to take delivery of these Products. We will retain the Initial Order Deposit and any interim payments made as full or partial payment for the work completed.

3.6 After the survey, you will need to sign the survey checklist to confirm that you approve all the measurements, dimensions, and work conducted during the survey.

3.7 We offer a Site Survey for £250 plus. 

3.8 It is necessary for the customer or a responsible person at the site to be present during the survey appointment to verify all measurements taken. Our surveyor will request a signature to confirm the details at the end of the inspection. If you are not available on-site during the survey, you will be required to sign off on the details, taking full responsibility for their accuracy.

3.9 If an order is cancelled after a survey has been conducted, a survey fee starting from £350 plus VAT will be charged.

4. Cancellation of the Estimate

4.1 You can cancel the estimate by sending us written notice within 14 days of receiving it. If you cancel within this period, we will refund your Initial Order Deposit in full.

4.2 If you do not cancel within the 14-day period specified in clause 4.1, or if you make changes to your order after this time, we will retain 50% of the Initial Order Deposit related to your order.

4.3 If the Products or Installation Services are delivered in phases, each phase is treated as a separate contract. Therefore, cancelling or terminating one phase does not affect or allow for the cancellation of the estimate or contracts related to other phases.

5. Price and Payment 

5.1 The quotation outlines the costs for Products, Installation Services, and Delivery, along with payment due dates. Scaffolding costs needed for installation are not included in the estimate and will be billed separately.

5.2 Unless otherwise noted in the quotation, the Price includes any applicable discounts, rebates, or offers. You will not be entitled to any price reductions if promotions are introduced after the quotation date.

5.3 Unless specified differently in the quotation, the remaining balance of the Price is due before delivery and installation. For phased installations, payment is required before each phase is completed. 

5.4 If you fail to pay the amount due by the specified date: 5.4.1 You are still responsible for payment even if you cancel the estimate or stop future deliveries or installations. 5.4.2 We have the right to decide how payments are applied if you use any payment method for amounts owed, including those for other Products or services. 5.4.3 If payment is overdue, we will charge interest at an annual rate of 8%, as per the Late Payment of Commercial Debts (Interest) Act 1998. Interest will accrue daily until the total amount is paid, including before or after any judgments.

5.5 The payment schedule is as follows:

• Initial Order Deposit: 50% of the agreed price, due upon acceptance of the quote, before the site survey, material procurement, and manufacturing queue booking.

• Final Payment: 50% of the agreed price, the invoice will be issued 14 days before delivery, and payment will be required to book the transportation.

5.6 A production slot will be confirmed once we receive cleared funds for the deposit and approved technical production drawings.

5.7 If the final 50 % payment is not received, the installation will be cancelled and rescheduled for the next available date, with a £1,000 plus VAT fee applied.

5.8 We reserve the right to correct any clerical errors. Any price increases occurring after the estimate date will be added to the quotation balance.

5.9 Prices may increase if items are removed or changed from the order or if a significant amount of time (one month) has passed since the original estimate. You will be notified of any price changes, and the order will only be finalized once you agree to the new price.

6. Delivery of Goods and Preparation for Installation 

6.1 We will strive to meet the estimated lead times and delivery dates provided, but please note that these dates are only estimates. Delays, unless legally required, do not entitle you to cancel the estimate or these Terms & Conditions. We are not responsible for delays caused by third parties, such as suppliers or contractors, or by circumstances beyond our control (see clause 17).

6.2 We are responsible for delivering the Products to the address you provide. Delivery is considered complete once we notify you that the Products are ready for shipping.

6.3 Delivery fees are calculated based on the delivery location, the number of Products, and the required personnel and vehicles.

6.4 Our Products are custom-made for your property, and we schedule manufacturing to align with agreed installation dates. If you postpone the installation date with less than three weeks’ notice, we will charge £250 plus VAT per person per day if no other suitable work can be assigned to the fitters.

6.5 If Installation Services take longer than planned due to our fault, no extra charges will apply. However, if delays are due to factors beyond our control, we will charge £250 per day for each additional day our team spends on-site.

6.6 We are not liable for any costs, charges, expenses, or damages resulting from delayed delivery if there is no breach of duty or if the damages are not reasonably foreseeable. Additionally, we are not responsible for any loss or damage resulting from your breach of any term in the estimate.

6.7 You must allow us to access your property to deliver the Products and provide Installation Services as soon as you are notified that the Products are ready. If you fail to provide access within 30 days of notification, you must immediately pay the remaining balance of the Price and cover any reasonable losses, costs, and expenses incurred due to your failure to take delivery.

6.8 If you cannot receive the Products on the scheduled date, we will store them free of charge for 28 days. After this period, we may charge £25 per week per Product for additional storage.

6.9 You are responsible for removing, replacing, or modifying any fixtures or fittings that obstruct the installation of the Products. This includes curtains, blinds, and carpets. We will perform these tasks with reasonable skill if requested, but you must sign a disclaimer and may incur a charge starting at £100 plus VAT.

6.10 Our installers are not permitted to move telephone, alarm fittings, or other electrical connections. If you fail to arrange these in advance, we may postpone or suspend the Installation Services and charge £250 plus VAT per fitter per day for the time lost.

6.11 Acceptance of a delivery date assumes clear and safe access to the installation area and an electrical power supply within 20 meters. You must ensure compliance with Health and Safety regulations.

6.12 When agreeing to a delivery date, you also agree that structural openings, building structure, and decorative surfaces are to be prepared by others. We assume that existing structures are in good condition and do not include alterations or repairs.

6.13 The Customer or their representative must be present on the final day of installation to inspect and sign off on the completed work. We are not liable for any damages reported after the sign-off.

6.14 The site must be prepared for installation on the scheduled day. If there are delays or the site is not ready, a £1000 plus VAT fee will be applied, with an additional £500 plus VAT fee for each subsequent day. You can notify us of delays at no charge up to 7 working days before the installation date. If delays occur, the next available installation date may be up to four weeks away. For site preparation checks, please contact us to schedule our survey team.

6.15 A pre-installation inspection is available for £250 plus VAT. 

7. Scaffolding 

7.1 If scaffolding is needed for the installation of the Product, we will inform you either in the estimate or after completing the survey as outlined in clause 3. If we do not carry out a survey and the estimate is based on the information you provide, we will not be responsible for any scaffolding requirements. If scaffolding is deemed necessary during delivery, you will incur additional costs as per clause 6.14, and the responsibility for arranging and paying for scaffolding rests with you.

7.2 Unless we explicitly agree otherwise in writing, you are responsible for covering the cost of scaffolding.

7.3 If you request, we can arrange scaffolding on your behalf. In this case, you will have a separate contract with the scaffolding supplier and will pay them directly.

8. Risk, Title, Insurance

8.1 The risk of damage to or loss of the Products passes to you upon delivery. It is your responsibility to ensure that the Products are insured against all risks from the moment they are delivered.

8.2 Ownership of the Products transfers to you only once we have received the full payment. Until that payment is received, the Products remain our property. This does not affect our right to pursue payment for any outstanding amounts under the estimate.

8.3 Any warranty on the Products will only be activated and valid after we have received full payment from you.

9. Specification of the Products and Installation Services

9.1 You are responsible for preparing all structural openings, making any necessary repairs to the building structure, and addressing decorative surfaces. If any existing framework elements (e.g., brickwork) need to be removed, our pricing assumes that the remaining structure (e.g., openings, beams, lintels) is in good condition. We do not cover the cost of altering or repairing structural elements.

9.2 It is your responsibility to ensure that your property is structurally sound and free from material defects. We will not be liable for any damage or additional work required if your property does not meet these conditions.

9.3 We cannot guarantee that any old windowpanes, frames, or secondary glazing will remain intact during or after their removal. We will not be liable for any damage or loss of these items unless it results from our negligence.

9.4 We cannot guarantee that existing shutters, blinds, or curtains will fit properly after replacing windows and doors. We will not be responsible for any damage or loss of these items unless it results from our negligence.

9.5 The specifications and advice provided about the glass we supply are based on information from the manufacturer. This information pertains only to the glass itself and not to the overall acoustic performance of your building. Therefore, the installed glass may not meet your expectations for noise reduction or soundproofing.

9.6 If you wish to make changes to the Products or Installation Services you have ordered, you must notify us in writing within 7 days of accepting the order. This includes any modifications, substitutions, or reductions.

9.7 If a surveyor is involved, they must be consulted before any specifications are agreed upon or changed by either party. You will be responsible for all fees associated with the surveyor.

9.8 All descriptions, promotional materials, drawings, or sketches provided by us or third parties are for illustrative purposes only and provide a general idea of what will be supplied, unless otherwise agreed upon.

10. Limitation of Liability

10.1 This section outlines the limits of our liability (including that of our employees, agents, and subcontractors) in relation to any breach of these Terms & Conditions, the use of our Products, or any issues arising from our actions or omissions, including negligence, under or in connection with the estimate.

10.2 The only warranties we provide are those detailed in the Warranty document available on our website at office@charltonkingsinteriors.co.uk.

10.3 We cannot exclude or limit our liability for death or personal injury caused by our negligence, liability under Part 1 of the Consumer Protection Act 1987, or any situation where exclusion of liability would be illegal. We also cannot limit our liability for fraud, fraudulent misrepresentation, or breaches of title under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

10.4 Except as outlined in clauses 10.2 and 10.3:

10.4.1 Our liability for any breach of these Terms & Conditions, the estimate, or any negligent act or omission will be limited to reimbursing the Price (or the portion of the Price that has been paid) and any reasonable losses, costs, and expenses directly incurred as a result of our breach or negligence.

10.4.2 We will not be liable for indirect economic losses, such as loss of profit, business, or goodwill, that were not foreseeable when the estimate was provided.

10.5 You are responsible for any expenses, fees, or losses incurred directly or indirectly due to any act or omission on your part, or by your agents, subcontractors, consultants, or employees, which prevents or delays us from fulfilling our obligations under the estimate.

10.6 We will not tolerate abuse towards our staff, whether in the office or on-site. Should this occur, we reserve the right to cancel the estimate. In such a case, you must pay the full outstanding balance immediately, and we will arrange for the Products to be delivered to the site for installation by a third party.

11. Your Obligations

11.1 To ensure we can meet the terms of the estimate, you must:

11.1.1 Adhere to our reasonable requests related to the supply of Products and installation services, including compliance with health and safety regulations.

11.1.2 Provide our employees with access to necessary facilities, such as washing and toilet facilities, at your property as needed.

11.1.3 Prepare and maintain your property for the delivery of Products and provision of Installation Services. This includes:

• Identifying, monitoring, removing, and disposing of any hazardous materials in compliance with applicable laws before and during the installation process.

• Informing us about any actions taken, health and safety rules, regulations, and security requirements at your property.

• Obtaining and maintaining all required licenses and consents, including but not limited to planning permissions, listed building consent, and building regulations approvals. You must also comply with all relevant legislation concerning the Products and Installation Services.

11.2 If you request (in writing) that we manufacture and/or supply the Products and Installation Services before you have obtained any of the necessary licenses or consents mentioned in clause 11.1.3, you will still be required to pay the full Price, even if such licenses or consents are not granted.

12. Timeline 

12.1 We will make every effort to meet the estimated lead times, but these dates and times are only approximations.

12.2 Please be aware that delivery times may be affected by holiday periods (such as Christmas, Easter, bank holidays, etc.). We will inform you of any delays as soon as we become aware of them.

12.3 After receiving the Initial Order Deposit, we reserve the right to a maximum production period of 6 months. During this 6-month period, you cannot claim reimbursement of the Initial Order Deposit for delays in production or issues with the delivery of the Products. The specific date for delivery and installation will be arranged individually with each customer once the Products are ready.

13. Refund 

13.1 Please be aware that Bespoke Products are not eligible for the 14-calendar-day cooling-off period. You may cancel the order for Bespoke Goods if there is an issue as described in Clause 14, but you cannot cancel simply because you have changed your mind.

13.2 If we fail to deliver the product within 30 days of the agreed delivery date, you are entitled to a full refund under the Consumer Rights Act 2015, Section 28. We must deliver the product without undue delay, and any delay cannot exceed 30 days.

14. Faulty, Damaged, or Incorrect Goods

14.1 According to the Consumer Rights Act 2015, we are required to provide Products that are of satisfactory quality, fit for their intended purpose, and as described at the time of purchase. They should match any samples you have seen, unless we have informed you of any differences. If you receive Products that are faulty, damaged, or incorrect, please contact us at office@charltonkingsinteriors.co.uk as soon as possible to report the issue and arrange for a refund, repair, or replacement. If the Products are incorrect due to incorrect information provided by you, as outlined in Clause 2.8, you will not be able to return them. Otherwise, your remedies include:

14.1.1 Starting from the day you receive the Products; you have 30 calendar days to reject them and receive a full refund if they do not meet the stated conditions.

14.1.2 If you choose not to reject the Products or if the 30-day rejection period has passed, you may request a repair or replacement. We will cover any related costs and complete the repair or replacement within a reasonable time and without significant inconvenience to you. In cases where repair or replacement is not possible or is excessively costly, we may offer the alternative option or a full refund if requested within the 30-day rejection period. During the repair or replacement process, the rejection period will be paused and will resume once you receive the repaired or replaced Products. If fewer than 7 days remain in the original period, it will be extended to 7 days.

14.1.3 If, after a repair or replacement, the Products still do not meet the required standards, or if we fail to act within a reasonable time or without significant inconvenience to you, you may be entitled to either keep the Products at a reduced price or reject them for a refund.

14.3 To return Products for any reason under this clause, please contact us at office@charltonkingsinteriors.co.uk.

14.4 Refunds (whether partial or full, including price reductions) will be issued within 14 calendar days of our agreement that you are entitled to a refund.

14.5 Refunds will include any delivery fees paid when the Products were originally purchased.

14.6 Refunds will be processed using the same payment method used for the original purchase.

14.7 For more information on your consumer rights, please contact your local Citizens’ Advice Bureau.

15. Public Liability Insurance

15.1 CKI Interiors Ltd maintains Public Liability Insurance to safeguard both our business and our customers from accidents or legal issues. This insurance ensures financial protection in the event of personal injury or property damage.

15.2 Public Liability Insurance covers claims from clients, contractors, or members of the public for accidental injury or damage to their property. This can result from incidents occurring on our business premises or directly due to our business activities.

15.3 This type of insurance is essential for all business types, including sole traders, partnerships, and limited companies, to protect against lawsuits from the public, including contractors, for personal injury or property damage.

15.4 The Public Liability Insurance Certificate is an official document that outlines the key details of our insurance policy and proves that we have adequate coverage.

15.5 While displaying a Public Liability Insurance Certificate is not legally mandatory, you can request to see our certificate by emailing us at office@charltonkingsinteriors.co.uk, and we will provide it electronically.

15.6 Our Public Liability Insurance is designed to protect both our company and our customers in case of injury, damage, or legal actions related to our business. This coverage ensures that our clients can receive compensation without concerns about our financial stability.

16. Your Privacy

16.1 We are committed to protecting your privacy. We adhere to the General Data Protection Regulation (GDPR) and ensure the security of your personal information and cookies.

16.2 In these Terms and Conditions:

16.3.1 “Data Protection Laws” refers to any applicable legislation related to the processing of Personal Data, including but not limited to the GDPR.

16.3.2 “GDPR” stands for the UK General Data Protection Regulation.

16.3.3 Terms like “Data Controller,” “Personal Data,” and “Processing” have the meanings assigned to them in the GDPR.

16.4 We act as the Data Controller for the Personal Data we process in order to provide our Services and Goods to you.

16.5 When you provide us with Personal Data for the purpose of delivering Services and Goods, we will:

16.5.1 Clearly state the purposes for which we are collecting your information before or at the time of collection.

16.5.2 Only use your Personal Data for the specified purposes.

16.5.3 Respect your rights concerning your Personal Data.

16.5.4 Implement appropriate technical and organizational measures to ensure the security of your Personal Data.

16.6 For any questions or concerns about data privacy, please contact us at: office@charltonkingsinteriors.co.uk.

17. Assignment

17.1 We may transfer or assign the estimate or any part of it to another individual, firm, or company, provided that your rights under the estimate remain unaffected by such assignment. You are not permitted to assign the estimate or any part of it without obtaining our prior written consent.

18. Force Majeure

18.1 We will not be considered in breach of our obligations under the estimate if we are unable to perform or are delayed in performing our obligations due to circumstances beyond our reasonable control. These circumstances include, but are not limited to, natural disasters, government actions, war, national emergencies, terrorism, protests, riots, civil unrest, fire, explosion, flood, epidemics, lock-outs, strikes, or other labour disputes (whether related to our workforce or not), or delays affecting transportation or the availability of necessary materials. However, if such an event persists for more than 60 consecutive days, you have the right to notify us in writing and cancel the estimate.